SafetyHow It Works
Monthly Safety Report · Phase 1 · April 2026

Safety &
Transparency Report

VennAura publishes this report monthly. Not because we have to — because we believe accountability is part of what we promised. This report covers Phase 1 concierge operations in Austin, TX.

Published: April 1, 2026 · Next report: July 1, 2026 · Contact: safety@vennaura.com · aura@vennaura.com

Key Metrics — April 2026

100%
Members OTP-verified on admission
0
Unresolved safety incidents
<4hr
Avg safety report response time
100%
Introductions with mutual consent
0
Accounts terminated for safety violations
100%
Safety contacts resolved within 24hr

Incident Log — April 2026

All incidents reported to VennAura during the reporting period, regardless of severity.

Incident · Category: Profile Accuracy
One member reported that an introduction's profile description appeared to understate their current relationship situation. No safety risk identified.
✓ Resolved: Profile reviewed and updated with member consent. Member reminded of honesty standards. No termination required.
Incident · Category: Communication Tone
One member reported that follow-up communication from an introduction felt pressuring after they declined a second meeting.
✓ Resolved: Communication reviewed. Formal warning issued to member. No further incidents recorded. Contact blocked per reporting member's request.

No severe incidents (harassment, fraud, identity misrepresentation, or safety threats) were reported in April 2026.

Verification Architecture — Status

Phase 1 verification uses OTP via Twilio. Every member completes verification before profile activation.

Verification method
Twilio OTP (SMS)
Verification rate
100% — no exceptions
Age enforcement
Server-side 18+ CHECK constraint
Phase 2 upgrade
Persona identity check (planned)

Safety-Driven Changes — April 2026

Decline messaging: Added clearer guidance for members on respectfully declining follow-up contact after an introduction does not proceed.

Introduction context: Added reminder in introduction communications that either party may decline without explanation and without it being shared with the other party.

Safety contact: Dedicated safety@vennaura.com established with confirmed <4hr response SLA.

Report a safety concern

Every safety report is reviewed by a human within 4 hours. We take every report seriously, regardless of severity.

safety@vennaura.com